CMCB Online Registration User Guide

Hello CMCB Students, Families, Caregivers, and Guardians!

Thank you for using our new online registration software: Studio School Pro Online (SSP) via Filemaker pro.

>> Click here to be taken to our new online registration software

This system has been in the works for the last year, and we are really proud to offer this platform as a way to save time and energy for our families. Through SSP you will be able to update your account information, pay your bill, and register your students for classes and lessons. Since this is new, your feedback is integral to continuous improvement of the software and the experience of our families. We ask that you take your time to carefully read this user guide and reference it and our FAQ sheet if you have any questions or concerns. So, let’s get started. You will find that this guide is divided into its related pages so feel free to hop around. 

Thank you,
Tiniqua Patrick
Registrar


Getting Started

Here are 5 things you need to know to begin:

  1. This website can only be accessed through a desktop computer or laptop. For further options, please contact our registration team (registration@cmcb.org).
  2. Current Students can receive an email with their Login/Password information by contacting our registration team (registration@cmcb.org).
  3. Once you reach checkout please select the “Pay Bill Later” option. As soon as your registration is processed, you will receive a confirmation email with available payment options.
  4. Our new online system serves families through two options: Registration (Register/Class Search), and Account Management (Make a payment/View account). You must log in separately to each page to access their features.
    Registration (Register/Class Search)
    Account Management (Make a payment/View account). The two pages must be accessed one at a time and are not connected. We are working on creating a more fluid exchange between the two sections and will update you once these improvements are made. 
  5. Families who were enrolled during 2019 – 2020 must have their accounts up to date before registering for Fall 2020. Please contact our registration team to confirm your status (registration@cmcb.org).

Make a Payment/ View Account

Click here to begin.

Please do not exit screen or refresh page as you will lose all progress.

This section is primarily for returning students. Once your order has been approved they will be referred to as registrations. You will be able to access this area to make payments, update your account information, and view your registration history. 

  • Account Balance: This tab is where you can view your overall balance per registration. You can see your current balance due and are able to see what your balance for future months would be as well. Once the payment gateway is available you will then be able to make payments via this page as well.
  • Registration History: This tab will allow you to see all of your registrations past and present and your balance for each. If you find any discrepancies with your registrations or balance please let our registration team know. 
  • Payments: Use this tab to track your payments over the course of the year. You will be able to see your payment amounts, payment type, and related registrations. 
  • Address & Contact: use this tab to update your address, update your password, and adjust your media waiver agreement. 
  • Individuals: Please use this tab to confirm that we have all the proper demographic information for you and your student. If you are interested in adding a new individual (i.e. student or emergency contact) please contact the registration team. 

Register/Class Search

Click here to begin.

  • Class Selection: Our classes are designed for different age groups, interests, and skill sets. The filters on the left hand side will help you to find classes that suit you or your students. Each class has a description that explains the experience you will receive. The descriptions will also let you know about eligible discounts for certain selections. 
    • Private lessons: These lessons are for students 8 years old and up only. These classes focus on one on one specialized training for musicians of all levels. If you are selecting a private lesson option make sure that you fill out the request form. This form will be used to help find a teacher, day, and time that work for your schedule. 
    • Early Childhood: These classes are for students 7 years old and younger. Each class has a specific age requirement so please read their class descriptions carefully. Here is a brief overview:  Little notes classes (5 mo – 2 yrs), Music and Movement ( 3 – 4 years), Instrument Exploration (4 – 7 years) and Beginning Instruments (5 – 7years). If you are interested in a Beginning instruments class please note that all new students are required to take part 1 for a year before enrolling in part two ( example Beginning piano I vs Beginning piano II). 
    • Elementary Music: These group classes are for students 8 – 12 years old. These classes are supplementary and explore specific styles of music, and beginner level ensemble classes. These classes are meant to be taken in addition to private lessons. 
    • Ensembles: To enroll in an ensemble you must have either a year’s worth of experience, be recommended by a faculty member, or audition. Please contact the registration team to find out which group is right for you. 
    • Seminars: To enroll in a seminar you must be currently in or entering our Intensive Study Program (ISP). To learn more, please visit our website. 
    • Depending on the topic these classes may require a placement test before enrolling for example Music theory 2 and up. 

Login

  • Returning students have two options: 
    • Before selecting a class you could login in with the information you received from the registration team by pressing the button in the top right corner. You will then be able to select a student and make a class selection to add to your cart.
    • Option 2 is after you have selected a class you will be asked to login. You will then be prompted to either update information about you and your student or you will be allowed to select the student that you would like to register via the drop down menu in the center of the screen and add your selection to your cart. 
  • New students: Select a class and follow the prompts to create a profile for yourself. Once completed you will then be asked if you are fiscally responsible for your account and  if you would like to add other individuals. Once you have added all of your students you will be brought back to the class section page to complete your order. You will then need to select a student via the drop down menu and add your selection to your cart. 
  • Cart:
    • Your cart shows all of your class selections. This is your last chance to make any changes or remove anything from your cart. If you would like to add another class selection please use the “continue shopping” button.
      • Payment plans: If you are interested in setting up a payment plan you have the following options
      • Monthly (Sept – June)
      • Two Installments (Sept , February)
      • Four Installments (September, December, March, June)
  • Discounts: If you are interested in utilizing one of the following discounts please contact a member of the registration team. Please note with the exception of the full payment discount, these discounts can not be combined. 
    • Full payment discount : One free private lesson
    • Family Discount: 10% off private lessons
    • Adult Discount: 15% off private lessons
    • College Discount: 15% off private lessons
    • (EARLY CHILDHOOD ONLY) Sibling discount 25% off of second child. 
  • Financial Aid: Please contact a member of the registration team to learn more about our financial aid process. 
  • Registration Fee:
    • Private and Group Classes: For all new and current students, a non-refundable registration fee of $40 (individuals) or $50 (family) will be applied to all inaugural registrations. This fee will be good until July 31, 2021
    • Early Childhood and Elementary Music: These classes already have a built in registration fee of $15. 
  • Checkout:
    • Currently our payment gateway is unavailable.
    • To complete your order please press the “pay bill later” option. You will be accessed to accept our pay bill later agreement to make a payment once you have been invoiced to officially complete your order.
    • You will then need to review our “Terms and Policies” better known as our student policies page. Every family has a right to access the student policy page so please feel free to request a pdf copy from our registration team. 
    • Lastly, we need you to review our media release waiver. This is not mandatory but we would appreciate the opportunity to share your students musical experience with our community. 
    • Once you have reviewed everything and submitted your order you will receive a confirmation. 
    • Please give the registration team 3 – 5 business to process your order. We will reach out with an updated invoice and any questions we may have regarding your order. 

FAQ

The user guide is super long! So if you don’t have the time, then read our handy FAQ sheet, below. It will continuously be updated to make sure that our students and families have the best experience using SSP.

How do I login?

If you are a new user you must start by selecting your desired class and when prompted creating a profile and login information. Returning users may login using the button in the top right corner or selecting a class and entering your login information. 

How do I change my password?

To change your password use the “Make a payment/View account” tab and view the “Address & Contact” page. Click the “update password” button and follow the prompts to update your password.

How do I make a payment?

Currently our payment gateway is unavailable. To make a payment please use the options listed here:

  • Check: Please send your payment via check to Community Music Center of Boston, 34 Warren Avenue, Boston MA 02116
  • Credit card: Please contact Elizabeth at ecai@cmcb.org to schedule a virtual appointment via phone, Google Hangout, or Zoom. For your security, we are not accepting credit card information over email.
  • Paypal: Please visit https://www.paypal.me/cmcb34 to make a payment via Paypal. IMPORTANT: In order to reconcile your payment to the correct account, please write your name and Contact ID in the “Add notes” section. Your Contact ID can be found in the top right corner of your screen underneath your once you have logged in. 

How do I update my account information?

Use the “make a payment/view account” tab you will have the opportunities to update your account information.

  • Address & Contact: this page can be used to update your address, media waiver, and password.
  • Individuals: this page can be used to update an individual’s demographic information.

My session timed out. What do I do?

  • Head back to the website register.cmcb.org
  • If your session has timed out in the middle of an order, payment, or updating your account unfortunately you will have to login and start over again. 
  • If you are unable to get back to the website or redo your order please contact our registration team for more options.

I’m not a fan and would rather pre-register another way!

We get it! This system is new to everyone and is certainly overwhelming at first but as we move to being a paperless organization we encourage you to give it a try. The registration team is always available to walk you through the system and point you in the right direction. 

We are also happy to provide you with paper forms for you to use for pre-registration. We can either send you pdf copies or mail them to you. Please give 2 weeks for your applications to be processed once mailed out. We will notify you once they have been received.